Tech-Enabled Hospitality: New book by Jessica Gillingham reveals how technology, personalization and service is reshaping industry

London — Tech-Enabled Hospitality: Strategies to Elevate Guest Experience and Operational Efficiency, the much-anticipated book by hospitality-technology authority Jessica Gillingham – is officially on sale today (UK).

Released by leading business publisher Kogan Page, the book equips operators, owners and investors with a strategic blueprint for thriving in hospitality’s tech-driven future.

Drawing on exclusive interviews with 38 senior leaders across 13 countries, Gillingham maps the inflection point where technology, people and property converge.

From AI-powered personalisation and “space-as-a-service” models to the rise of attribute-based selling, Tech-Enabled Hospitality shows where true transformation is happening — and how forward-thinking operators are turning innovation into higher profits and richer guest experiences.

Across every conversation, hospitality leaders emphasized the same critical themes—mindset, vision, and culture. Operators who recognize technology as a strategic investment, rather than as a cost, are clearly better positioned to deliver smarter, more efficient operations and guest experiences that build lasting loyalty. Those businesses that successfully bring their entire teams on this journey will have the strongest competitive advantage. Jessica Gillingham, author of Tech-Enabled Hospitality

Early industry voices are already highlighting the book’s significance. David Peller, former Global Managing Director at Amazon Web Services Travel & Hospitality, describes it as “a clear-eyed, essential read that pinpoints the real opportunities in hospitality’s digital transformation”.

Richard Vaughton, founding partner of Yes Consulting and the Avio Group, calls it a landmark text and required reading for anyone building or backing hospitality tech.

Tech-Enabled Hospitality is published by Kogan Page and features insights from 38 senior executives across the hotel, short-term rental, and property technology sectors. The book is available now in paperback and ebook direct from the publisher or through major retailers including WHSmiths, Wiley and Amazon.

Jessica Gillingham
Founder and CEO, Adobe Worldwide
Abode Worldwide