Jazeera Airways Makes Flying Simpler with New Hayakom Services at Terminal 5 for Visa Assistance, Travel Support, and More

In a major push to elevate the passenger experience, Jazeera Airways has rolled out its all-new Hayakom services at Terminal 5 (T5), offering travelers an extra layer of comfort, convenience, and care. Tailored to meet the needs of every kind of traveler, this new service suite includes Meet & Assist, Visa Handling, Unaccompanied Minor (UM) care, and Specialized Support for passengers with additional requirements.

From touchdown to takeoff, passengers can now experience a stress-free airport journey, guided by Jazeera’s dedicated Hayakom support team, who are trained to offer one-on-one assistance. Whether it’s first-time flyers, solo children, or travelers who require mobility or sensory support, Hayakom is designed to make every step feel effortless and human-centered.

Conveniently located on the first floor of Terminal 5, the Hayakom office offers easy walk-in access for travelers seeking immediate support. Here’s a closer look at the personalized services now available:

• Meet & Assist: Professional guidance through the check-in, security, immigration, and boarding process, ideal for individuals or groups needing extra direction or support.
• Visa Services: End-to-end assistance with visa issuance and immigration procedures, helping travelers navigate bureaucracy with ease.
• Unaccompanied Minors (UM): Specialized care for children aged 5 to 12 traveling alone, ensuring their journey is both safe and comfortable from drop-off to arrival.
• Special Assistance: Dedicated help for travelers with disabilities, medical conditions, or sensory impairments, providing thoughtful and respectful service every step of the way.

Hayakom, which translates to “You’re Welcome” in Arabic, is more than just a service—it’s a commitment by Jazeera Airways to ensure every passenger feels supported and valued throughout their airport experience.

With this new offering, Jazeera Airways is setting a new benchmark for passenger-focused innovation in the region, combining efficiency with empathy to make air travel more accessible and enjoyable for everyone.

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